Need some help with MyDoc? Browse frequently asked questions below, or email firstname.lastname@example.org.
1. What is MyDoc?
MyDoc is an online platform that enables people to get advice for general health concerns conveniently and store personal health information.
Based in Singapore, the platform lets users securely chat and have video consultations with certified healthcare professionals. In addition, MyDoc integrates a secure and private health diary feature that enables users to store their health information.
2. What are the benefits of MyDoc?
MyDoc is an efficient alternative to consulting healthcare professionals for general medical enquiries. It is also a more focused alternative to accessing information on the internet.
MyDoc’s health diary feature enables users to store health information conveniently and build a timeline of their health that serves as a useful long-term record.
3. How can I access MyDoc?
You can do so when you sign up in the MyDoc section of the Guardian website.
4. When would I use MyDoc instead of seeing my own doctor?
MyDoc does not replace the need to consult your own doctor in clinics or hospitals. MyDoc serves only as a resource for general medical enquiries and a secure place to store health records.
For serious concerns and emergencies, please seek healthcare consultation from medical professionals, clinics or hospitals.
5. Is the MyDoc platform secure and private?
The MyDoc platform is a secure website that holds data on behalf of the user. Users are owners of their healthcare data and control access to it.
Users have the option of sharing data with any healthcare professional on the platform. At all times, the user is able to see others with whom they have shared any individual health record.
MyDoc complies with data privacy protection requirements in Singapore.
1. How do I find the right healthcare professional for me?
After signing into MyDoc, there are two ways to find a healthcare professional for your needs.
Find Professionals section: Navigate to the tab called Find Professionals. In this section, you can view a list of healthcare professionals who are available by date. The healthcare professional who has the earliest available video consultation will be listed highest on the list. However, you can communicate with any professional listed.
Search bar: There is also a search bar that allows you to search for a professional you may have already interacted with.
2. What if my preferred healthcare provider is not on your list of professionals?
MyDoc will provide professionals who are trained to use MyDoc’s platform. Your preferred healthcare provider can approach MyDoc to be added to our panel. The healthcare professionals listed on our platform should not replace your existing providers and should be seen as an additional point of access to relevant medical information.
3. Who are the panel of healthcare professionals?
The panel of healthcare professionals are physicians registered with the Singapore Medical Council and pharmacists from Guardian Singapore.
4. Are MyDoc healthcare providers part of a call centre?
There is no centralised call centre of healthcare professionals serving the MyDoc portal. The professionals on the panel access the messages and video consultations from wherever they are practising, and scheduled requests are responded to when they are available.
1. How do I send a message to a healthcare professional?
You can do so by adding a healthcare professional to an entry in your health diary. Once this entry is added, the healthcare professional will receive an alert by SMS. They can then access the diary with their MyDoc account.
2. What do I need for a video consultation?
Google Chrome, Mozilla FireFox and Microsoft Internet Explorer Version 10 and later can be used to access the platform for video consultations.
Once an appointment is confirmed with the healthcare professional, you need to access the MyDoc platform at the appointed time. You enter the video room once an SMS is sent alerting you that the healthcare professional is available for the consultation. The video will open within the web browser.
For a first video consultation using Internet Explorer, you will be prompted to download a plugin for the browser. Upon acceptance and installation of the plugin, you will continue to the video consultation room.
3. How do I know if my appointment has been confirmed?
An SMS will be sent to the mobile phone used to register with the MyDoc platform. Upon receiving the confirmation, a further SMS will be sent when the healthcare professional is available for the video consultation.
4. How do I know if the healthcare professional is ready for a consultation?
An SMS will be sent to the mobile phone used to register with the MyDoc platform. The SMS is triggered when the healthcare professional is ready for the video consultation.
5. How long is each consultation?
In general, consultations last up to 15 minutes. However, users and healthcare professionals can determine the duration of a particular video consultation according to the nature of the enquiry. The durations of consultations are not limited by the MyDoc platform.
6. Can I talk to a healthcare professional while I am travelling?
The MyDoc portal on the Guardian website can be accessed anywhere with an internet connection and a web browser. You will need to ensure the availability of internet access.
7. What if I need tests or lab work?
Currently, healthcare professionals on the MyDoc platform will not prescribe medication, request blood tests or provide treatment. However, the results of lab tests ordered by your healthcare professional will be uploaded (in some cases automatically) to the MyDoc platform for secure storage. Any queries regarding the tests can then be directed to the professionals who ordered the tests.
Using the Health Diary
1. What kinds of entries can I add to my diary?
You are able to upload text, photo, and PDF file format entries to your diary from a web browser. If you are using the MyDoc mobile app, you are able to add video taken on the mobile as well.
All video consultations are not stored in the diary. Only summaries provided by the healthcare professional after the video consultation are added to the diary.
2. What is an ‘Episode’?
An 'Episode' is a care topic or medical condition determined by the user. For example, ‘Diabetes’ or ‘Blood Pressure’ can be an episode. All communication and data uploaded under a single episode are stored together as entries within the episode and build a timeline of the health condition.
3. For a particular Episode, how do I add/remove healthcare professionals?
For each episode, which is a medical condition or topic started by yourself, it is possible to add medical professionals to the discussion. If you decide to keep the data private, you will be able to block the professional from further access to the episode.
4. How can I know if a healthcare professional has added a new entry to my diary?
When a new entry is made by the healthcare professional, an SMS will be sent as an alert to the mobile phone you used to register with MyDoc.
5. How do I invite doctors or other healthcare professionals to share or view my diary?
You can add a healthcare professional to an entry involving any Episodes you have built in your health diary. The healthcare professional can then access that entry and other entries within that Episode. This professional will not be able to see other medical conditions saved in your diary unless they are specifically included in other Episodes.
6. What if I want to share my personal health diary with my own doctor, and he/she is not yet on MyDoc?
You can print your records and share them with your own doctor for their opinion. If you would like to interact with your own doctor over the MyDoc platform, you can invite your doctor to reach out to MyDoc by emailing email@example.com, and request to be included as one of the panel healthcare professionals on the MyDoc platform.
7. Who can view my personal health diary?
You control access to your personal health diary. Only the healthcare professionals included in any health condition / Episode as determined by you will have access to that information.
8. How often should I update my diary?
Your health diary will be more useful over the long run if you add entries with relevant medical data regularly. The more entries you add, a more complete timeline of events can be built. There is no limit to the entries you can add to the MyDoc platform.
Privacy and Security
1. Do healthcare providers have access to my personal health diary?
You control access to the data in your personal health diary. The healthcare professionals do not see the data until you share it.
2. How do I get copies of my medical records?
The data can be downloaded as PDF documents by the user.
1. Can MyDoc be accessed on mobile devices?
After signing up at the Guardian website, MyDoc can be accessed from apps that run on Apple iOS or Google Android.
2. How do I edit my profile information?
After signing in to the MyDoc platform, navigate to the profile tab. On the profile page, you can edit contact information and add some further demographic information that might be useful to healthcare professionals assisting with your medical enquiries.