Shipping & Delivery

• How to know the status of my delivery?

  Ready status is defined as order is placed and being processed by Guardian

  Completed status is defined as order is packed and handed over to our 3rd party logistics partner.

• Where can my order be delivered?

  We can deliver your order to any address within Singapore mainland (except these no-go zone) or you can also pick up your orders at selected available Guardian stores upon checkout.

• How long does it take to get my orders delivered?

  Please refer to the delivery date options available for your order at checkout. Our team is working hard to ensure your orders are shipped to you in a timely manner.

• When will I receive my order with 'Supplier Direct Delivery' products?

  For 'Supplier Direct Delivery' products, delivery will be by the supplier between Monday to Friday excluding Weekends and Public Holiday. It will not based on the delivery date and time you have chosen during checkout. The actual delivery date and time will be sent to you via email by our Guardian team.

• How much does delivery cost?

  We apply a flat delivery fee of $8 for orders below $40 for home deliveries. For Click and Collect, a flat delivery fee of $5 for orders below $20.

• How can my order qualify for free delivery?

  For now, we are pleased to offer free home delivery for orders of $40 and above and free Click & Collect for orders of $20 and above. Enjoy while it lasts!

  Please note that any partial cancellation by the customer which results in the total order amount to be less than $40 for home delivery and $20 for Click & Collect, customer will have to pay for the delivery charges.

  Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.

• How can I choose my preferred delivery time?

  For Home Delivery service, you can choose the delivery date and time slot for your order at checkout. We offer the following time slots:

  • 9.00am–6.00pm
  • 6.00pm –10.00pm

  Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.

  For Click & Collect, the estimated collection date can be as early as 2 days depending on the store. Please select the store you would like to pick up from at the Delivery page, estimated collection date will be shown on the next page Review & Pay.

  Please note that time slots are subject to availability and will be offered on a first-come-first-served basis.

• What should I do when the package is damaged upon delivery?

  In the event that the delivered package is damaged, please indicate the damage on the Airway Bill upon signing off the package with our delivery provider.

• Will I receive sensitive products in discreet packaging?

  Sensitive products such as intimate and sensual products will be placed in a brown paper bag and inserted into the delivery package box

  

  The paper bag will be plain, with absolutely no mention of our company/product. We ensure 100% privacy which you can't have while purchasing in physical stores!

• Can I order to other countries outside of Singapore?

  At the moment, we regret that we deliver only within Singapore.

  Should we find that there is increasing demand for deliveries outside of Singapore, we will certainly find a way to expand our delivery service. Feel free to share your feedback with us.

• Can I collect my online orders from a Guardian store?

  Yes, you can. At checkout, you can choose to pick up your order from a store instead of having it delivered to a specific address. For your convenience, we are offering free delivery above $20 spent to selected Guardian store in Singapore. Below $20, there will be a delivery fee of $5. Upon checking out, you will be able to select the available stores for collection.

  By clicking on Store Locator, you can enter your postal code in order to find all stores nearby. You can also check the opening hours of the stores.

  In-store Purchases

  We are also pleased to offer free delivery for eligible in-store purchases. If your purchases total $200 or above in a single receipt, we can deliver your purchases to your doorstep for free within 5 working days.

  We deliver all products except beverages (with the exception of diabetic/nutritional drinks) and prescription medicines.

• Which are the Guardian stores that I can collect my orders from?

  You may collect your orders at over 110 Click & Collect stores at the following locations

  1	18 Tai Seng	59	Macpherson MRT
  2	Admiralty Place	60	Marina Bay Sands
  3	Aljunied Blk113	61	Marine Terrace Blk59
  4	Aljunied MRT	62	Millenia Walk
  5	Amara Hotel	63	New Suntec City
  6	Ang Mo Kio Blk449	64	New Tanglin Mall
  7	Ang Mo Kio Blk704	65	Northpoint
  8	Ang Mo Kio Hub	66	Northshore Plaza
  9	Beauty World MRT	67	Novena Hospital
  10	Bedok Central Blk210	68	Novena Square
  11	Bedok Mall	69	Oasis Terrace
  12	Bedok Reservoir Blk632	70	One KM
  13	Bedok Reservoir Blk744	71	Our Tampines Hub
  14	Bishan Blk512	72	Paragon
  15	Bugis Junction	73	Parkway East Hospital
  16	Bugis MRT	74	Parkway Parade
  17	Bukit Batok Blk275	75	Paya Lebar MRT
  18	Bukit Panjang Plaza	76	Paya Lebar Quarter
  19	Canberra plaza	77	Plaza Singapura
  20	Causeway Point	78	Raffles City
  21	Chinatown Point	79	Raffles Place MRT
  22	City Square Mall	80	Scotts Square
  23	Citylink Mall	81	Seletar Mall
  24	Clarke Quay Central	82	Sengkang Grand Mall
  25	Clementi Mall	83	Serangoon Garden
  26	Compass One	84	Serangoon Nex
  27	Eastpoint Mall	85	Serangoon North Blk152
  28	Funan Mall	86	Siglap Village
  29	Fusionopolis	87	Somerset 313
  30	Gleneagles Medical Centre	88	Star Vista
  31	Great World	89	Sun Plaza
  32	Greenwich Village	90	Sunshine Place CCK
  33	Harbourfront Centre	91	Takashimaya
  34	Hillview	92	Tampines Blk201E
  35	Holland Shopping Centre	93	Tampines Blk622A
  36	Hougang Blk205	94	Tampines Mall
  37	Hougang Mall	95	Tampines MRT
  38	i12 Katong	96	Tampines North Drive 2
  39	IMM	97	Tanjong Pagar MRT
  40	Income at Raffles	98	The Centrepoint
  41	International Building	99	The Poiz Centre
  42	Ion Orchard	100	The Woodleigh Mall
  43	Jalan Bukit Merah	101	Thomson
  44	Jalan Tiga Blk39	102	Tiong Bahru MRT
  45	Jelita	103	Tiong Bahru Plaza
  46	JEM	104	Toa Payoh Blk190
  47	Jewel Changi Airport	105	Toa Payoh Blk520
  48	Junction 8	106	UE Square
  49	Jurong Point	107	United Square
  50	Jurong West Blk503	108	Vivo
  51	Kallang Leisure Park	109	Waterway Point
  52	Kallang Wave Mall	110	West Mall
  53	Kembangan MRT	111	Westgate
  54	Lakeside MRT	112	White Sands Mall
  55	Lavender MRT	113	Woodlands Blk888
  56	Le Quest	114	Yew Tee MRT
  57	Limbang SC#01-12	115	Yishun Blk101
  58	Lot 1	116	Zhongshan Park

• Can I still change to a different collection store after I have placed my Click and Collect order?

  For Click & Collect orders, we regret to inform you that we are unable to support any changes to the chosen store location once the order has been confirmed. Once the selected delivery mode has been chosen, we regret to inform you that it can't be changed as well.

• Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?

  Yes. For home delivery, our courier service will send an SMS to notify you of the delivery.

  For click & collect service (self-collection) at our stores, you will receive an SMS once the order arrives at the store, to inform parcel is ready for your collection. Do note that we will keep your parcel at the choice of store for not more than 7 days once we have contacted you for the collection.

  Please note that if your mobile number is registered with either Do Not Call(DNC) or ScamShield, the SMS may be blocked. Please contact our customer service for more information and assistance.

• Is there a collection period if I select “Click and Collect” as my preferred delivery method?

  If you have selected “Click and Collect” as your preferred delivery method, please arrange to collect your online order within 8 days from the day an SMS notification is sent to you notifying you of the arrival of your online order at the designated Guardian store and ready for collection. If you do not collect your online order within the 7 days’ period, your online order will be returned to our warehouse. We shall have the right to cancel your online order at our discretion and a refund will be issued to you (less S$5 handling fee of your online order) via your credit card that was used to make the purchase without further notice to you.