
Shipping & Delivery
- How to know the status of my delivery?
Ready status is defined as order is placed and being processed by Guardian
Completed status is defined as order is packed and handed over to our 3rd party logistics partner.
- Where can my order be delivered?
We can deliver your order to any address within Singapore mainland (except these no-go zone) or you can also pick up your orders at selected available Guardian stores upon checkout.
- How long does it take to get my orders delivered?
Please refer to the delivery date options available for your order at checkout. Our team is working hard to ensure your orders are shipped to you in a timely manner.
- When will I receive my order with 'Supplier Direct Delivery' products?
For 'Supplier Direct Delivery' products, delivery will be by the supplier between Monday to Friday excluding Weekends and Public Holiday. It will not based on the delivery date and time you have chosen during checkout. The actual delivery date and time will be sent to you via email by our Guardian team.
- How much does delivery cost?
We apply a flat delivery fee of $8 for orders below $40 for home deliveries. For Click and Collect, a flat delivery fee of $5 for orders below $20.
- How can my order qualify for free delivery?
For now, we are pleased to offer free home delivery for orders of $40 and above and free Click & Collect for orders of $20 and above. Enjoy while it lasts!
Please note that any partial cancellation by the customer which results in the total order amount to be less than $40 for home delivery and $20 for Click & Collect, customer will have to pay for the delivery charges.
Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.
- How can I choose my preferred delivery time?
For Home Delivery service, you can choose the delivery date and time slot for your order at checkout. We offer the following time slots:
- 9.00am–6.00pm
- 6.00pm –10.00pm
Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.
For Click & Collect, the estimated collection date can be as early as 2 days depending on the store. Please select the store you would like to pick up from at the Delivery page, estimated collection date will be shown on the next page Review & Pay.
Please note that time slots are subject to availability and will be offered on a first-come-first-served basis.
- What should I do when the package is damaged upon delivery?
In the event that the delivered package is damaged, please indicate the damage on the Airway Bill upon signing off the package with our delivery provider.
- Will I receive sensitive products in discreet packaging?
Sensitive products such as intimate and sensual products will be placed in a brown paper bag and inserted into the delivery package box
The paper bag will be plain, with absolutely no mention of our company/product. We ensure 100% privacy which you can't have while purchasing in physical stores!
- Can I order to other countries outside of Singapore?
At the moment, we regret that we deliver only within Singapore.
Should we find that there is increasing demand for deliveries outside of Singapore, we will certainly find a way to expand our delivery service. Feel free to share your feedback with us.
- Can I collect my online orders from a Guardian store?
Yes, you can. At checkout, you can choose to pick up your order from a store instead of having it delivered to a specific address. For your convenience, we are offering free delivery above $20 spent to selected Guardian store in Singapore. Below $20, there will be a delivery fee of $5. Upon checking out, you will be able to select the available stores for collection.
By clicking on Store Locator, you can enter your postal code in order to find all stores nearby. You can also check the opening hours of the stores.
In-store Purchases
We are also pleased to offer free delivery for eligible in-store purchases. If your purchases total $200 or above in a single receipt, we can deliver your purchases to your doorstep for free within 5 working days.
We deliver all products except beverages (with the exception of diabetic/nutritional drinks) and prescription medicines.
- Which are the Guardian stores that I can collect my orders from?
You may collect your orders at over 110 Click & Collect stores at the following locations
1 18 Tai Seng 59 Macpherson MRT 2 Admiralty Place 60 Marina Bay Sands 3 Aljunied Blk113 61 Marine Terrace Blk59 4 Aljunied MRT 62 Millenia Walk 5 Amara Hotel 63 New Suntec City 6 Ang Mo Kio Blk449 64 New Tanglin Mall 7 Ang Mo Kio Blk704 65 Northpoint 8 Ang Mo Kio Hub 66 Northshore Plaza 9 Beauty World MRT 67 Novena Hospital 10 Bedok Central Blk210 68 Novena Square 11 Bedok Mall 69 Oasis Terrace 12 Bedok Reservoir Blk632 70 One KM 13 Bedok Reservoir Blk744 71 Our Tampines Hub 14 Bishan Blk512 72 Paragon 15 Bugis Junction 73 Parkway East Hospital 16 Bugis MRT 74 Parkway Parade 17 Bukit Batok Blk275 75 Paya Lebar MRT 18 Bukit Panjang Plaza 76 Paya Lebar Quarter 19 Canberra plaza 77 Plaza Singapura 20 Causeway Point 78 Raffles City 21 Chinatown Point 79 Raffles Place MRT 22 City Square Mall 80 Scotts Square 23 Citylink Mall 81 Seletar Mall 24 Clarke Quay Central 82 Sengkang Grand Mall 25 Clementi Mall 83 Serangoon Garden 26 Compass One 84 Serangoon Nex 27 Eastpoint Mall 85 Serangoon North Blk152 28 Funan Mall 86 Siglap Village 29 Fusionopolis 87 Somerset 313 30 Gleneagles Medical Centre 88 Star Vista 31 Great World 89 Sun Plaza 32 Greenwich Village 90 Sunshine Place CCK 33 Harbourfront Centre 91 Takashimaya 34 Hillview 92 Tampines Blk201E 35 Holland Shopping Centre 93 Tampines Blk622A 36 Hougang Blk205 94 Tampines Mall 37 Hougang Mall 95 Tampines MRT 38 i12 Katong 96 Tampines North Drive 2 39 IMM 97 Tanjong Pagar MRT 40 Income at Raffles 98 The Centrepoint 41 International Building 99 The Poiz Centre 42 Ion Orchard 100 The Woodleigh Mall 43 Jalan Bukit Merah 101 Thomson 44 Jalan Tiga Blk39 102 Tiong Bahru MRT 45 Jelita 103 Tiong Bahru Plaza 46 JEM 104 Toa Payoh Blk190 47 Jewel Changi Airport 105 Toa Payoh Blk520 48 Junction 8 106 UE Square 49 Jurong Point 107 United Square 50 Jurong West Blk503 108 Vivo 51 Kallang Leisure Park 109 Waterway Point 52 Kallang Wave Mall 110 West Mall 53 Kembangan MRT 111 Westgate 54 Lakeside MRT 112 White Sands Mall 55 Lavender MRT 113 Woodlands Blk888 56 Le Quest 114 Yew Tee MRT 57 Limbang SC#01-12 115 Yishun Blk101 58 Lot 1 116 Zhongshan Park - Can I still change to a different collection store after I have placed my Click and Collect order?
For Click & Collect orders, we regret to inform you that we are unable to support any changes to the chosen store location once the order has been confirmed. Once the selected delivery mode has been chosen, we regret to inform you that it can't be changed as well.
- Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?
Yes. For home delivery, our courier service will send an SMS to notify you of the delivery.
For click & collect service (self-collection) at our stores, you will receive an SMS once the order arrives at the store, to inform parcel is ready for your collection. Do note that we will keep your parcel at the choice of store for not more than 7 days once we have contacted you for the collection.
Please note that if your mobile number is registered with either Do Not Call(DNC) or ScamShield, the SMS may be blocked. Please contact our customer service for more information and assistance.
- Is there a collection period if I select “Click and Collect” as my preferred delivery method?
If you have selected “Click and Collect” as your preferred delivery method, please arrange to collect your online order within 8 days from the day an SMS notification is sent to you notifying you of the arrival of your online order at the designated Guardian store and ready for collection. If you do not collect your online order within the 7 days’ period, your online order will be returned to our warehouse. We shall have the right to cancel your online order at our discretion and a refund will be issued to you (less S$5 handling fee of your online order) via your credit card that was used to make the purchase without further notice to you.
GUARDIAN SINGAPORE │ THE NO. 1 HEALTH AND BEAUTY RETAILER IN SINGAPORE ONLINE
With more than 116 stores island-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots into a holistic one-stop solution for customers' health and beauty needs. It continues to expand its product and service range to meet the redefinition of beauty by today's customers - where health meets beauty.
Now more than ever, it's imperative for us to take care of ourselves, our health! Every aspect of our lives is affected by it, from our mood to our appearances to our lifespan. We often forget that we must first take care of ourselves from the inside out. Remember, you are what you consume! Eating nutritious food doesn't stop when you grow up. Just as children consume milk formulas such as Pediasure to develop, teens and adults should consume supplements to maintain good health. We offer a range of Vitamin D, Vitamin B, Omega 3, Glucosamine and Prebiotic supplements from reputable brands that will help to further boost your health and physical well-being.
Enhance your beauty from the inside, then empower your body on the outside. Become more comfortable in your own skin with Bio Oils, formulated by many dermatologists to be the most efficient product for you. Additionally, we offer high-quality toothpaste products from brands like Sensodyne and Colgate that encourage others to smile when they see your bright smile!
We can help you take a step closer to showing the world your true, unique self by helping you choose the right health and beauty products.