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Stay Healthy, Shop Online with Guardian

Exchanges & Refunds

  • Online purchases

    If you were not satisfied with the item or made a wrong purchase, you may choose to get a refund or exchange within 7 days of purchase.

    Simply drop by any of the Guardian stores in Singapore to exchange or return your item.

    For all exchanges and returns, kindly bring your Guardian Online invoice, Passion card, payment card used for the order, and the item(s) in its original packaging. The item(s) must be in good condition and unopened. Please note that the delivery costs will not be refunded..

    In-store purchases

    The same rules as mentioned above apply. In addition, medicines are strictkly not refundable or exchangeable.

  • If the item you ordered online is no longer available, we would be glad to find the best alternative solution for you. A member of our customer service team will call you personally to suggest an alternative item or refund you for the non-available item.

  • Guardian is committed to delivering the best products and services to its customers when purchased for their own consumption, their family and their close friends. We have decided not to limit the number of items you can purchase online, however please note that big orders might be reviewed by Guardian management as and when needed. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

  • Guardian may refuse any order you place with our company. We may limit or cancel all or parts of orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order.

Delivery

  • We can deliver your order to any address within Singapore mainland (except these no-go zone) or you can also pick up your orders at any Guardian stores (except airport stores).

  • We are committed to deliver your orders within 2 days. You will be able to choose your delivery date and timeslot during checkout. Our customer service will call you once your order is ready.

  • We usually apply a flat delivery fee of $8 for orders below $80. Check the website regularly for free delivery promotions � currently we are happy to waive delivery fees for any orders higher than $40.

  • For now, we are pleased to offer free delivery for orders of $40 and above. Enjoy while it lasts!

    Please note that any partial cancellation by the customer which results in total order amount to be less than $40, customer will have to pay for the delivery charges.

  • You can choose the delivery date and time slot for your order during checkout. We offer the following time slots:

    • 9.00am–1.00pm
    • 1.00pm–6.00pm
    • 6.00pm –10.00pm

    Please note that time slots are subject to availability and will be offered on a first-come-first-served basis.

    You can view available delivery times anytime by clicking �See delivery times� on our homepage.

  • In the event that the delivered package is damaged, please indicate the damage on the Airway Bill upon signing off the package with our delivery provider.

  • Sensitive products such as intimate and sensual products will be placed in a brown paper bag and inserted into the delivery package box

    The paper bag will be plain, with absolutely no mention of our company/product. We ensure 100% privacy which you can�t have while purchasing in physical stores!

  • At the moment, we regret that we deliver only within Singapore.

    Should we find that there is increasing demand for deliveries outside of Singapore, we will certainly find a way to expand our delivery service. Feel free to share your feedback with us.

  • Yes, you can. At checkout, you can choose to pick up your order from a store instead of having it delivered to a specific address. For your convenience, we are proud to offer free delivery to any Guardian store in Singapore.

    By clicking on Store Locator, you can enter your postal code in order to find all stores nearby. You can also check the opening hours of the stores.

    In-store Purchases

    We are also pleased to offer free delivery for eligible in-store purchases. If your purchases total $200 or above in a single receipt, we can deliver your purchases to your doorstep for free within 5 working days.

    We deliver all products except beverages (with the exception of diabetic/nutritional drinks) and prescription medicines.

Payment

  • Guardian.com.sg accepts payment by credit or debit card. You can use any of the following cards:

    • American Express
    • JCB
    • MasterCard
    • Visa
  • Generally, we do not charge purchases to your credit card until we ship the item(s) to you.

    However, if you use a credit card that is associated with a checking account, we may pre-authorise your order amount with your card issuer at the time you place the order. This may affect your account balance.

  • Yes. To enable you to shop with peace of mind, we have implemented industry-standard measures to protect your information.

    To keep your payment details secure, we have chosen to use Wirecard, a leading payment system. Wirecard is regulated by the German Banking Authority and major card organisations. All of Wirecard’s physical sites, processes and software are audited on a regular basis by independent third parties.

    For more details on how we safeguard the information you provide us, please view our Privacy Policy.

  • We are happy to offer you PAssion Card points online as well.

    Getting your PAssion Card points is easy. Simply add your PAssion Card number to your account or enter the number at checkout. Your points will be credited to your Guardian.com.sg account automatically. Please note that it can take up to 21 days until your points are added to your PAssion Card account.

  • Your TapForMore points balance will be printed on the invoice of your online order. You will receive the invoice via email and can also download the invoice within your account.

  • By entering your card number, you may also be entitled to exclusive discounts for PAssion Card holders.

  • Currently, we do not offer this feature. However, you can redeem the PAssion Card points you collected online at any of our participating Guardian stores.

    We are working to make online redemption available soon – stay tuned for our update!

Loyalty Programs and Rewards

  • Enjoy up to 10% rebate and 10% off House Brands with UOB Delight Credit and Debit Cards.

    UOB Delight Credit and Debit Cards help you save more on items groceries, health care and beauty items.

    UOB Delight Credit Card

    • Up to 10% rebate at Cold Storage, Market Place, Jasons, Giant and Guardian retail stores
    • 10% off on house brands at Cold Storage, Giant and Guardian retail stores
    • In-store Delight Specials
    • 0.5% rebate on all other spend

    UOB Delight Debit Card

    • 0.5% rebate at Cold Storage, Market Place, Jasons, Giant and Guardian retail stores
    • 10% off on house brands at Cold Storage, Giant and Guardian retail stores
    • In-store Delight Specials

    Rebate is issued in the form of SMART$ and will be credited to your Delight Card in the first working day of the next calendar month. You can use your SMART$ to offset your next purchase instantly at any Cold Storage, Market Place, Jasons, Giant, Guardian retail store.

    Terms and conditions apply.

    For more details on UOB Delight Credit Card, visit uob.com.sg/delight.

    For more details on UOB Delight Debit Card, visit uob.com.sg/delightdebit.

  • The PAssion Card is a membership card of the People’s Association. With this card, you can enjoy attractive privileges for courses and activities in the community and perks at merchants such as Guardian.

    What types of privileges can PAssion Card Members enjoy at Guardian?

    Discounts at Guardian:

    PAssion Card Members enjoy exclusive discounts at Guardian. To browse our current promotions, see PAssionCard Members' Discounts.

    TapForMore Points:

    For every $1 spent at participating stores, you will be awarded one TapForMore point. Under the TapForMore Rewards Programme, TapForMore points earned can be used to redeem instant discounts, attractive vouchers and/or items at our participating stores. Other terms and conditions apply. To learn more, please read the FAQs.

    What other benefits are available to PAssion Card Members?

    No matter what type of PAssion Card you hold, there’s always something to look forward to.

    PAssion Card

    • Enjoy savings and privileges at over 1,000 merchant outlets islandwide
    • Get instant rewards under the TapForMore Rewards Programme

    PAssion POSB Debit Card

    • Use your card as an all-in-one ATM, NETS, debit and ez-link card
    • Enjoy savings and privileges at over 2,500 merchant outlets islandwide
    • Get instant rewards under the TapForMore Rewards Programme

    Where can I find out more about the PAssion Card?

    To learn more, visit the links below.

  • Receive a S$10 Guardian Health & Beauty voucher when you complete your AIA Vitality Health Check1

    The AIA Vitality Health Check identifies your risk for chronic diseases of lifestyle by checking your Body Mass Index, blood pressure, and blood glucose level. Guardian Health & Beauty pharmacists at selected stores will help you perform the health check in just 15 minutes.

    As an AIA Vitality member, once you have completed your AIA Vitality Health Check, you will be able to enjoy 15% cashback2 on HealthyFoodTM purchases at Cold Storage Supermarkets.

    For AIA Vitality members, click here to find out the details on appointment booking.

    Want to enjoy these benefits and more? Join AIA Vitality:

    AIA Vitality, the science-backed wellness programme that works with you to make real change to your health. For just S$3 (including GST) a month, you’ll get access to the knowledge, tools and motivation to improve your health. AIA Vitality saves you money with cashback and discounts as you get healthier. You can enjoy up to S$108 Annual Cashback3, and discounts from gym memberships, airfares to health screening packages. Plus, receive up to 15% discount4 on your insurance premiums as you get healthier, giving you more motivation to maintain a healthy lifestyle. To learn more, please click here.

    1. It costs S$15 (including GST) for an AIA Vitality Health Check. However, you will receive a S$10 Guardian voucher when you complete it.

    2. Monthly cashback are calculated up to the monthly HealthyFood™ spend cap of S$160 before GST. Cashback will be in the form of Cold Storage vouchers in denominations of S$5 and S$10.

    3. The Annual Cashback will be paid to you within 90 days following your membership anniversary date based on your AIA Vitality status as at your membership anniversary date.

    4. Premium discount is only applicable to premiums based on a standard life. Discount will not be applicable on any extra premiums due to loading. Discount applicable from the second policy year onwards will depend on the AIA Vitality Status attained. The premium discount is capped at 15%.

    The eligible plans are AIA Secure Critical Cover, AIA Secure Term Plus, AIA Complete Critical Cover (S$), AIA Premier Disability Cover, AIA Recovery Lifeline and/or AIA HealthShield Gold Max Essential. Foreigner plan for AIA HealthShield Gold Max Essential is excluded.

  • The Guardian Golden Senior card is a rewards card for adults aged 50 years or above.

    Privileges:

    Get your Golden Senior Card today in any Guardian store to enjoy the following exclusive privileges:

    • Enjoy 5% discount on your purchases at Guardian stores*
    • Get 10% discount during your birthday month*

    *Excludes promotional items, infant formula, service items and purchases at Guardian airport stores.

    How to Apply

    Interested in getting a Guardian Golden Senior card? There are just 3 steps:

    Step 1: Visit any Guardian store to start the application. Please bring your IC or passport for identification.

    Step 2: Our staff will assist you with filling in the application form.

    Step 3: You can get a Golden Senior card immediately, which will be activated after 4 working days from the date of application.

    Let us help you make the most of your golden years. Apply now and start enjoying exclusive privileges today.


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