- Where can my order be delivered?
We can deliver your order to any address within Singapore mainland (except these no-go zone) or you can also pick up your orders at any Guardian stores (except airport stores).
- How long does it take to get my orders delivered?
Update May 2020: Please expect delays during Circuit Breaker period and follow the delivery date advised on your order confirmation. Our team are working to ensure orders are shipped to you in a timely manner.
- How much does delivery cost?
We usually apply a flat delivery fee of $8 for orders below $80. Check the website regularly for free delivery promotions ï¿½ currently we are happy to waive delivery fees for any orders higher than $40.
- How can my order qualify for free delivery?
For now, we are pleased to offer free delivery for orders of $40 and above. Enjoy while it lasts!
Please note that any partial cancellation by the customer which results in total order amount to be less than $40, customer will have to pay for the delivery charges.
- How can I choose my preferred delivery time?
You can choose the delivery date and time slot for your order during checkout. We offer the following time slots:
- 6.00pm –10.00pm
Please note that time slots are subject to availability and will be offered on a first-come-first-served basis.
You can view available delivery times anytime by clicking ï¿½See delivery timesï¿½ on our homepage.
- What should I do when the package is damaged upon delivery?
In the event that the delivered package is damaged, please indicate the damage on the Airway Bill upon signing off the package with our delivery provider.
- Will I receive sensitive products in discreet packaging?
Sensitive products such as intimate and sensual products will be placed in a brown paper bag and inserted into the delivery package box
The paper bag will be plain, with absolutely no mention of our company/product. We ensure 100% privacy which you canï¿½t have while purchasing in physical stores!
- Can I order to other countries outside of Singapore?
At the moment, we regret that we deliver only within Singapore.
Should we find that there is increasing demand for deliveries outside of Singapore, we will certainly find a way to expand our delivery service. Feel free to share your feedback with us.
- Can I collect my online orders from a Guardian store?
Yes, you can. At checkout, you can choose to pick up your order from a store instead of having it delivered to a specific address. For your convenience, we are proud to offer free delivery to any Guardian store in Singapore.
By clicking on Store Locator, you can enter your postal code in order to find all stores nearby. You can also check the opening hours of the stores.
We are also pleased to offer free delivery for eligible in-store purchases. If your purchases total $200 or above in a single receipt, we can deliver your purchases to your doorstep for free within 5 working days.
We deliver all products except beverages (with the exception of diabetic/nutritional drinks) and prescription medicines.