Home Delivery (Standard)
- How to know the status of my delivery?
Ready status is defined as order is placed and being processed by Guardian
Completed status is defined as order is packed and handed over to our 3rd party logistics partner.
- Where can my order be delivered?
We can deliver your order to any address within Singapore mainland (except these no-go zone) or you can also pick up your orders at selected available Guardian stores upon checkout.
- How long does it take to get my orders delivered?
Please refer to the delivery date options available for your order at checkout. Our team is working hard to ensure your orders are shipped to you in a timely manner.
- When will I receive my order with 'Supplier Direct Delivery' products?
For 'Supplier Direct Delivery' products, delivery will be by the supplier between Monday to Friday excluding Weekends and Public Holiday. It will not based on the delivery date and time you have chosen during checkout. The actual delivery date and time will be sent to you via email by our Guardian team.
- How much does home delivery cost?
We apply a flat delivery fee of $8 for orders below $60 for home deliveries.
- How can my order qualify for free home delivery?
For now, we are pleased to offer free home delivery for orders of $60. Enjoy while it lasts!
Please note that any partial cancellation by the customer which results in the total order amount to be less than $60 for home delivery, customer will have to pay for the delivery charges.
Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.
- How can I choose my preferred delivery time?
For Home Delivery service, you can choose the delivery date and time slot for your order at checkout. We offer the following time slots:
- 9.00am–6.00pm
- 6.00pm –10.00pm
Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.
- What should I do when the package is damaged upon delivery?
In the event that the delivered package is damaged, please indicate the damage on the Airway Bill upon signing off the package with our delivery provider.
- Will I receive sensitive products in discreet packaging?
Sensitive products such as intimate and sensual products will be placed in a brown paper bag and inserted into the delivery package box
The paper bag will be plain, with absolutely no mention of our company/product. We ensure 100% privacy which you can't have while purchasing in physical stores!
- Can I order to other countries outside of Singapore?
At the moment, we regret that we deliver only within Singapore.
Should we find that there is increasing demand for deliveries outside of Singapore, we will certainly find a way to expand our delivery service. Feel free to share your feedback with us.
- Will I be notified upon delivery for Home Delivery?
Yes. For home delivery, our courier service will send an SMS to notify you of the delivery.
Express Delivery
- What is Home Delivery Express?
Home Delivery Express is an express service that allows you to receive your order the next day between 9am to 6pm excluding Public Holiday.
For next-day express delivery, orders must be placed before 1pm. Any order placed after 1pm will be delivered between 9am to 6pm the following day.
- What are the fees for the Home Delivery Express?
For online orders above S$100 nett spend, you get to enjoy Home Delivery Express for FREE. For orders below $100 nett spend, there will be a $10 delivery fee applicable if you have opted for the Home Delivery Express service.
- How do I know if a product is eligible for Home Delivery Express?
Please refer to the delivery date options available for your order at checkout. Our team is working hard to ensure your orders are shipped to you in a timely manner.
- How do I choose the Home Delivery Express option?
Under the Delivery/Collection page, once your cart is eligible for express delivery, you will be able to select ‘Home Delivery (Express).
If your cart is not eligible for Home Delivery (Express), on the Delivery/Collection page, it will be greyed out.
You will also be prompted at the Cart Page with the caveat ‘Not eligible for Express Delivery’ if you decide to add new products that are not eligible for express delivery after you select Home Delivery (Express).
Click & Collect
- How much does Click & Collect cost?
For Click and Collect, a flat delivery fee of $5 for orders below $20.
- How can my order qualify for free Click & Collect?
For now, we are pleased to offer free Click & Collect for orders of $20 and above. Enjoy while it lasts!
Please note that any partial cancellation by the customer which results in the total order amount to be less than $20 for Click & Collect, customer will have to pay for the delivery charges.
Please note that time slots and days are subject to availability and will be offered on a first-come-first-served basis.
- How can I choose my preferred delivery time? For Click & Collect, the estimated collection date can be as early as 2 days depending on the store. Please select the store you would like to pick up from at the Delivery page, estimated collection date will be shown on the next page Review & Pay.
Please note that time slots are subject to availability and will be offered on a first-come-first-served basis.
- Can I still change to a different collection store after I have placed my Click and Collect order?
For Click & Collect orders, we regret to inform you that we are unable to support any changes to the chosen store location once the order has been confirmed. Once the selected delivery mode has been chosen, we regret to inform you that it can't be changed as well.
- Will I be notified when my order is ready for collection for Click and Collect?
For click & collect service (self-collection) at our stores, you will receive an SMS once the order arrives at the store, to inform parcel is ready for your collection. Do note that we will keep your parcel at the choice of store for not more than 7 days once we have contacted you for the collection.
Please note that if your mobile number is registered with either Do Not Call(DNC) or ScamShield, the SMS may be blocked. Please contact our customer service for more information and assistance.
- Is there a collection period if I select “Click and Collect” as my preferred delivery method?
If you have selected “Click and Collect” as your preferred delivery method, please arrange to collect your online order within 8 days from the day an SMS notification is sent to you notifying you of the arrival of your online order at the designated Guardian store and ready for collection. If you do not collect your online order within the 7 days’ period, your online order will be returned to our warehouse. We shall have the right to cancel your online order at our discretion and a refund will be issued to you (less S$5 handling fee of your online order) via your credit card that was used to make the purchase without further notice to you.
- Can I collect my online orders from a Guardian store?
Yes, you can. At checkout, you can choose to pick up your order from a store instead of having it delivered to a specific address. For your convenience, we are offering free delivery above $20 spent to selected Guardian store in Singapore. Below $20, there will be a delivery fee of $5. Upon checking out, you will be able to select the available stores for collection.
By clicking on Store Locator, you can enter your postal code in order to find all stores nearby. You can also check the opening hours of the stores.
In-store Purchases
We are also pleased to offer free delivery for eligible in-store purchases. If your purchases total $200 or above in a single receipt, we can deliver your purchases to your doorstep for free within 5 working days.
We deliver all products except beverages (with the exception of diabetic/nutritional drinks) and prescription medicines.
- Which are the Guardian stores that I can collect my orders from?
You may collect your orders at over 110 Click & Collect stores at the following locations
1 18 Tai Seng 59 Marina Bay Sands 2 Admiralty Place 60 Marine Terrace Blk59 3 Aljunied Blk113 61 Millenia Walk 4 Aljunied MRT 62 New Suntec City 5 Amara Hotel 63 New Tanglin Mall 6 Ang Mo Kio Blk449 64 Northpoint 7 Ang Mo Kio Blk704 65 Northshore Plaza 8 Ang Mo Kio Hub 66 Novena Hospital 9 Beauty World MRT 67 Novena Square 10 Bedok Central Blk210 68 Oasis Terrace 11 Bedok Mall 69 One KM 12 Bedok Reservoir Blk632 70 Our Tampines Hub 13 Bedok Reservoir Blk744 71 Paragon 14 Bishan Blk512 72 Parkway East Hospital 15 Bugis Junction 73 Parkway Parade 16 Bugis MRT 74 Paya Lebar MRT 17 Bukit Batok Blk275 75 Paya Lebar Quarter 18 Bukit Panjang Plaza 76 Plaza Singapura 19 Canberra plaza 77 Raffles City 20 Causeway Point 78 Raffles Place MRT 21 Chinatown Point 79 Scotts Square 22 City Square Mall 80 Seletar Mall 23 Citylink Mall 81 Sengkang Grand Mall 24 Clarke Quay Central 82 Serangoon Garden 25 Clementi Mall 83 Serangoon Nex 26 Compass One 84 Serangoon North Blk152 27 Eastpoint Mall 85 Siglap Village 28 Funan Mall 86 Somerset 313 29 Fusionopolis 87 Star Vista 30 Gleneagles Medical Centre 88 Sun Plaza 31 Great World 89 Sunshine Place CCK 32 Greenwich Village 90 Takashimaya 33 Harbourfront Centre 91 Tampines Blk201E 34 Hillview 92 Tampines Blk622A 35 Holland Shopping Centre 93 Tampines Mall 36 Hougang Blk205 94 Tampines MRT 37 Hougang Mall 95 Tampines North Drive 2 38 i12 Katong 96 Tanjong Pagar MRT 39 IMM 97 The Centrepoint 40 Income at Raffles 98 The Poiz Centre 41 International Building 99 The Woodleigh Mall 42 Ion Orchard 100 Thomson 43 Jalan Tiga Blk39 101 Tiong Bahru MRT 44 Jelita 102 Tiong Bahru Plaza 45 JEM 103 Toa Payoh Blk190 46 Jewel Changi Airport 104 Toa Payoh Blk520 47 Junction 8 105 UE Square 48 Jurong Point 106 United Square 49 Jurong West Blk503 107 Vivo 50 Kallang Leisure Park 108 Waterway Point 51 Kallang Wave Mall 109 West Mall 52 Kembangan MRT 110 Westgate 53 Lakeside MRT 111 White Sands Mall 54 Lavender MRT 112 Woodlands Blk888 55 Le Quest 113 Yew Tee MRT 56 Limbang SC#01-12 114 Yishun Blk101 57 Lot 1 115 Zhongshan Park 58 Macpherson MRT
GUARDIAN SINGAPORE │ THE NO. 1 HEALTH AND BEAUTY RETAILER IN SINGAPORE ONLINE
With more than 116 stores island-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots into a holistic one-stop solution for customers' health and beauty needs. It continues to expand its product and service range to meet the redefinition of beauty by today's customers - where health meets beauty.
Now more than ever, it's imperative for us to take care of ourselves, our health! Every aspect of our lives is affected by it, from our mood to our appearances to our lifespan. We often forget that we must first take care of ourselves from the inside out. Remember, you are what you consume! Eating nutritious food doesn't stop when you grow up. Just as children consume milk formulas such as Pediasure to develop, teens and adults should consume supplements to maintain good health. We offer a range of Vitamin D, Vitamin B, Omega 3, Glucosamine and Prebiotic supplements from reputable brands that will help to further boost your health and physical well-being.
Enhance your beauty from the inside, then empower your body on the outside. Become more comfortable in your own skin with Bio Oils, formulated by many dermatologists to be the most efficient product for you. Additionally, we offer high-quality toothpaste products from brands like Sensodyne and Colgate that encourage others to smile when they see your bright smile!
We can help you take a step closer to showing the world your true, unique self by helping you choose the right health and beauty products.